We offer FREE worldwide shipping on orders over £100
DELIVERY & RETURNS
SHIPPING POLICY
At Aurélia's, we are dedicated to delivering your beauty products quickly and efficiently. Here’s everything you need to know about our shipping policy:
Delivery Time:
Orders are processed within 5-7 business days. Once dispatched, you can expect delivery within 48 to 72 hours. We aim to provide timely shipping to ensure you receive your products as soon as possible. If you need your order faster, let us know support@aurelias.co.uk
Worldwide Delivery:
We offer free worldwide shipping on orders over £100. For orders below this threshold, standard shipping rates apply. Our goal is to make premium beauty products accessible to you no matter where you are.
Warehouses:
To expedite shipping and ensure faster delivery times, we operate warehouses in the UK, Europe, the US, and Australia. Your order will be shipped from the warehouse closest to your location, optimising delivery efficiency.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress and estimated delivery date.
Shipping Costs:
Shipping costs are calculated based on your order total and destination. Free shipping is available for orders over £70, while standard rates apply for orders below this amount.
Delivery Issues:
If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team. We are here to assist you and resolve any problems swiftly.
Thank you for shopping with us. We look forward to providing you with exceptional beauty products and service.
RETURN & EXCHANGE POLICY
At Aurélia's, your satisfaction is our top priority. If you find that you’re not entirely happy with your purchase or simply change your mind, we offer a 21-day return period to ensure you have ample time to decide.
Our return process is straightforward and hassle-free. Once we receive and inspect the returned item, we will issue a refund or process an exchange according to your preference. Returns can be made via mail or at a designated drop-off location. Please note that return shipping costs are generally the responsibility of the customer.
To initiate a return, please fill out the form provided below. Our team will get back to you within 24 hours. After your return request is approved, your refund will be processed and credited back to your original payment method within 14 days.
Thank you for shopping with us. We are here to ensure your experience with Aurélia's is both enjoyable and satisfying.